orders must be paid in full at the time of order
orders are non-refundable and cancellations are not allowed.
your order has been placed with SUGARPLUM, we will not charge your credit card
until we are positive that we can get the dress to you for the wear date given
to us with the order. Once this is assesed, you will receive a confirmation of
your order with the delivery date by email or phone.
guarantees on-time arrival of all orders according to the delivery dates which
are given to our customer.
is not included in the cost of any item. For residents of NEW YORK there will
be tax added to the cost of the item(s) ordered.
will not be held responsible for any damages made to garment after customer has
received item. ex. broken zippers, beads falling off due to excessive handling,
dry cleaning errors, etc.
WHAT IS YOUR RETURN POLICY?
the nature of Women's Formal Wear Business, manufacturers do not accept returns
from retail or online stores after a 3 day period. Therefore, you can be sure
that retailers inspect their merchandise very carefully! If a store does
accept returns from customers such as yourself, there is always a possibility
that this garment has found it's way to other homes and possibly other
functions! Our only guarantee that no one has ever previously received or worn
the garment you have chosen is to accept a NO RETURN-ALL SALES
FINAL policy, both online and in our retail store.
shipping department will inspect all garments thoroughly again before shipping
so if there appears to be a damage you should contact us within 24 hours of
an Order: You will
not be able to cancel your order if we have already shipped the item or special
ordered it for you.
wear date field during checkout is where the customer should indicate the last
day they are willing to receive their order. If we cannot deliver by this date,
we will send you an email letting you know that the order had to be
canceled. Know that all orders shipped standard shipping take from 3-5
days within the continental USA. If you need your dress sooner than that you
must request expedited shipping during checkout.
(in-stock items) will ship either the same day, or next business day via UPS
(not in-stock items) will be immediately ordered from the manufacturer. Your
order would be processed and shipping information will be sent to you via
email. The total time you could expect to receive your order would be 7-10
item you order isn't in our store stock, we will contact the manufacturer
directy in an attempt to special order the item. If the item is in stock at the
manufacturer and we can assure ourselves we can deliver it to you by your wear
date we will proceed with the order. If the item is in production at the
manufacturer and we can guarantee the item to arrive by your wear date
information, we will proceed with the order. In instances where the item is not
available we will promptly contact you and offer you an immediate refund,
either via email or telephone.
the high costs of customer service and tremendous In-Stock selection that
Sugarplum offers in our brick and mortar location, we are unable to offer our
in store inventory has Sugarplum labels only and there are no visible,
discernable sizes marked in the garment. Our fabulous sales associates make
sure that you have been fitted properly for the perfect garment for your
our in store location offers no style and size information to take back
to the internet (either sugarplumonline, or any other website).
you have done all the shopping online and have needed very little assistance
from us, the cost is considerably less to do business. Sugarplumonline
internet business is handled in a seperate manner than our retail shop, by a
will honor the best price you can find on any garment we offer or maufacturer
that we represent on the internet if you provide us with a proper link to
find this garment. Our gift certificate will be taken into the cost adjustment
manufacturers sizing run very small, remember you are buying a proper fit, not
you find your measurements are borderline, it is always safest to go to the
bigger size. Dresses can always be made smaller and rarely can they be released
properly! We will post
most manufacturers size charts with each item. We suggest that you use
our measuring techniques. However, due to the costliness of these
garments and you feel uncertain as to which size to choose, please call us toll
free or email us and a customer service representative will be happy
to assist you with your size selection.
your measurements over your undergarments that you will be wearing.
but NOT TIGHT, MEASURE and RECORD:
BUST: Measure across fullest part of bust
WAIST: Measure at natural waist
HIPS: Measure around FULLEST part of hips,
where thigh bends
need help?..Due to the costliness of our garments, if you feel uncertain as to
which size to choose, we're happy to assist you. Call us toll free or email us
to help you with your size selection.
WE HAVE A FABULOUS ALTERATION
DEPARTMENT IN A SEPERATE SHOP ADJACENT TO OUR BUILDING! YOU WILL HAVE AN
ATTENTIVE PRIVATE FITTING. OUR FIVE PERSON STAFF OF EUROPEAN SEAMSTRESSES WILL
MAKE SURE THAT WHEN YOU LEAVE SUGARPLUM YOUR OUTFIT WILL HAVE A PERFECT FIT!
MANY OUT OF TOWN SHOPPERS MAKE
A SPECIAL TRIP TO SUGARPLUM JUST FOR THIS SERVICE ALONE!